Q: Can I track the status of my shipment?
A: Yes, we provide a tracking system to keep you current on the status. Ask your move consultant for your own tracking code. Meanwhile, your dedicated move manager will always keep you posted on the status of your shipment.
Q: How do I prepare my home and myself for move day?
A: Make sure your home is ready for the crew. Move anything off the porch and walkways that may obstruct movement of your goods out of the home. Take doors off the hinges if you know certain items will not fit through. Remove all small throw rugs from traffic areas that could cause the driver or crew to trip or slip. Set the valuables such as jewelry and cash aside and make sure they are unaccessible for the movers. Make sure your travel documents and other important documents are separated so that they will not be mis-packed. Also you need to separate the items that
Q: Can I move jewelry and other valuables?
A: We estimates your move costs by figuring the size of your possessions. We have a volume estimator with a Table of Measurements, a copy of which should be provided to you when you get your estimate. Estimate the items you will need to be moved. When you’re done, your estimated move weight will be generated. We will then use that to determine what you might pay.
Q: How do you determine what my move will cost?
A: We estimates your move costs by figuring the size of your possessions. We have a volume estimator with a Table of Measurements, a copy of which should be provided to you when you get your estimate. Estimate the items you will need to be moved. When you’re done, your estimated move weight will be generated. We will then use that to determine what you might pay.
Q: Are my goods insured? How much of it?
A: Insurance is an essential element of any international move and we strongly advise that you adequately insure your shipment. Insurance is an additional cost and so you should budget for this also. There is a minimum premium, but above that, the final premium is determined by you based on which value you declare on your belongings. There are 2 ways to value your shipment:
Q: How do I know that the estimate is reasonable?
A: One way to determine if you’ve been misquoted by the mover or not is to obtain at least three separate estimates. If you’re choosing reliable moving companies, then the prices should not be too far off each other. If you find one very low quote and the rest high, then you should question the low quote. Ask the company why their price is so much cheaper, and do some more background research.
Q: How much do I tip the movers?
A: Tipping is optional and should be reserved for movers who do their job right. Our movers always appreciate when they get a little something extra for a job well-done, but it is ultimately the customer’s decision. Our crew usually don’t expect a tip but is appreciated when given. More than anything, it’s a sign that you recognized their effort and thought it worthy.
Q: Do I really need an estimate?
A: Yes. An estimate will allow the mover to see exactly what you’ll be moving with, if there are any additional costs, and how much room will be needed on the truck. Also, it will provide you with an idea of what you’ll be paying (or an exact amount, depending on the type of estimate), so there won’t be any surprises when it comes to being charged.
Q: Once I have hired you, what am I responsible for?
A: First, make sure you’re there for both the estimate, the packing of your belongings (if you hired the movers to pack), and on the day of the move when they’re loading the truck. This is the time to speak out if you notice anything you don’t agree with or that was not in your contract. Take full responsibility for any high-valued items such as jewelry, antiques and crystal. Make sure each is appropriately packed and marked. Check the items as they’re packed and loaded. You will be asked to sign an inventory sheet, so make sure you are aware of everything being moved. Only
